Privacy Policy

Last Updated: 04/01/2024

At Crowd Surf, we are committed to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines how we collect, store, use, process, and disclose the personal data you share with us when accessing, using, or interacting with our website (https://www.crowdsurfservices.com/) or mobile application called 'CrowdSurf Services' (referred to as the "Platform"), as well as when you avail yourself of the products or services we offer through the Platform (collectively referred to as the "Services"). It is important to note that the term "Professional Services" refers to the services provided by Service Professionals & Non-Professionals through the Platform.

As CrowdSurf Services, including its affiliates and subsidiaries, we facilitate connections between customers seeking specific services and Service Professionals & Non-Professionals offering those services through web-based solutions. We value your trust and will handle your personal data with utmost care and responsibility. This Privacy Policy outlines our practices and commitments regarding the collection, storage, usage, processing, and disclosure of your personal data.

At CrowdSurf Services, ensuring the protection of your personal data and respecting your privacy is our top priority. We understand that to provide you with access to our Services and Professional Services, it is necessary for us to collect and process certain data about you. This Privacy Policy is designed to clearly explain how we handle and utilize your personal data. We are dedicated to being transparent about our data processing practices and want you to feel confident that your information is in safe hands.

It is important to note that any capitalized terms used in this Privacy Policy have the same meaning as defined in our Terms and Conditions. For a comprehensive understanding of the terms used, we recommend reading this Policy in conjunction with our Terms and Conditions, which can be accessed at https://www.crowdsurfservices.com/terms. By reading both documents together, you will have a complete understanding of how we handle your personal data and the terms governing your use of our Services.

By utilizing our Services, you acknowledge that you have read and agreed to be bound by the terms outlined in this Privacy Policy. Additionally, you provide your explicit consent to the processing activities described within this Policy. We recommend reviewing this Policy carefully to ensure you understand our data processing practices and how they relate to your use of our Services. If you do not agree with any aspect of this Policy, we kindly request that you refrain from using our Services.

Please refer to Section 1 to understand how the terms of this Policy apply to you.

1. BACKGROUND AND KEY INFORMATION (a) How this Policy applies: Our Privacy Policy is applicable to individuals who access or utilize our Services, including those who avail themselves of the Professional Services provided through our Platform. Throughout this Policy, any reference to "you" pertains to the end user utilizing the Platform. We aim to provide clarity and transparency regarding the handling of personal data for all individuals who engage with our Services. By utilizing our Platform, you provide your consent to the collection, storage, usage, and disclosure of your personal data as described in this Privacy Policy. We will collect and handle your personal data in accordance with the guidelines and practices outlined herein. It is important to review this Policy to understand how your personal data will be processed and utilized. If you do not agree with any aspect of this Policy, we kindly ask that you refrain from using our Platform. (b) Review and Updates: We are committed to regularly reviewing and updating our Privacy Policy to ensure its relevance and effectiveness. We encourage you to periodically review this Policy to stay informed about any changes. It is essential that the personal data we have on record for you remains accurate and up-to-date. Therefore, we kindly request that you inform us promptly of any changes to your personal data during your engagement with us. Keeping your information accurate will help us provide you with better service and maintain the integrity of your personal data. (c) Third-Party Services: Our Platform may contain links to third-party websites, plug-ins, services, and applications ("Third-Party Services"). Clicking on these links or enabling such connections may result in the collection or sharing of your data by third parties. It is important to note that we do not have control over, or endorse, these Third-Party Services, and we are not responsible for their privacy practices. When you navigate away from our Platform or access third-party links through our Platform, we encourage you to review the privacy policy of those third-party service providers. It is essential to familiarize yourself with their privacy practices to understand how your data will be handled by them.

2. PERSONAL DATA THAT WE COLLECT (a) At Crowd Surf, we collect various types of personal data to ensure the provision of our services. This includes, but is not limited to, the following: (i) Contact Data: This category encompasses information such as your mailing or home address, location, email addresses, and mobile numbers. By collecting this data, we can establish effective communication channels, keep you informed about our services, and address any inquiries or concerns you may have. (ii) Identity and Profile Data: This category includes your name, username or similar identifiers, photographs, and gender. We collect this data to establish and maintain your identity within our platform. Your name and username help personalize your experience, facilitate interactions with other users, and enhance the functionality of our services. Additionally, photographs and gender, if provided, may contribute to a more engaging user experience and help personalize your profile. (iii) Marketing and Communications Data: This category includes information such as your address, email address, service request details, feedback, comments, and communication preferences. We collect this data to effectively communicate with you, personalize marketing efforts, and improve our services based on user feedback. Additionally, chat and call records are collected to enhance customer service and ensure quality control. We handle this data in compliance with privacy regulations and prioritize its confidentiality and security. (iv) Technical Data encompasses a range of information collected to ensure the proper functioning and optimization of our Platform. This data includes your IP address, browser type, internet service provider, operating system details, access time, page views, device ID, device type, frequency of website and Platform usage, website and mobile application activity, clicks, date and time stamps, location data, and other device-related information. We collect this data to analyze user behavior, improve our services, and enhance the overall user experience. Rest assured that we handle Technical Data in compliance with applicable privacy laws and prioritize its security and protection. (v) Transaction Data includes specific information related to the Services or Professional Services you have availed. This may include details of the transactions, a limited portion of your credit or debit card details (provided by payment processors) for tracking purposes, and UPI IDs for processing payments. We collect this data to ensure the accurate tracking of transactions, facilitate payment processing, and maintain a record of your service history. It is important to note that we prioritize the security and confidentiality of Transaction Data and handle it in accordance with applicable privacy regulations. (vi) Usage Data encompasses information about your utilization of the Services and Professional Services, as well as your activity on our Platform. This includes your booking history, user taps and clicks, interests, time spent on the Platform, details about your journey on the mobile application, and page views. We collect this data to analyze user behavior, improve our services, and enhance the user experience. Rest assured that we handle Usage Data with utmost care and use it in compliance with applicable privacy regulations to ensure its confidentiality and security. (b) Additionally, we collect, use, and share aggregated data, which consists of statistical or demographic information, for various purposes. Aggregated data is derived from personal data but does not directly or indirectly disclose your identity. It is important to note that aggregated data is not considered personal data under applicable laws. However, if we combine or connect aggregated data with your personal data in a way that it can directly or indirectly identify you, we will treat the combined data as personal data. In such cases, we will handle the combined data in accordance with this Privacy Policy and the applicable laws governing the use of personal data. (c) What happens if I refuse to provide my personal data? In certain instances where the collection of personal data is required by law or under the terms of a contract, such as our Terms and Conditions, it is essential that you provide the requested data. Failure to provide the necessary data may hinder our ability to fulfill the contract and provide you with the requested Services. In such cases, we may have to cancel or limit your access to the Services in order to comply with legal obligations or contractual requirements. We recommend ensuring the provision of required personal data to avoid any disruption in accessing and utilizing our Services.

3. HOW DO WE COLLECT PERSONAL DATA? We employ various methods to collect personal data from you or about you, which include the following: (a) Direct Interactions: You directly provide us with your personal data during interactions with us. This can occur when you: (i) Create an account or profile with us; (ii) Utilize our Services or engage in related activities; (iii) Participate in promotions, user polls, or online surveys; (iv) Request marketing communications to be sent to you; (v) Report problems, provide feedback, or contact us regarding the Platform and/or our Services. (b) Automated technologies or interactions: Whenever you visit our Platform or utilize our Services, we automatically collect Technical Data regarding your device, browsing activities, and patterns. This personal data is collected through the use of technologies such as cookies, web beacons, pixel tags, server logs, and similar methods. Additionally, if you visit other websites or apps that use our cookies, we may receive Technical Data about you from those sources. These automated technologies enable us to enhance your user experience, analyze trends, and improve our services. We handle this data in accordance with applicable privacy laws and regulations, ensuring its confidentiality and security. (c) Third parties or publicly available sources: We may receive personal data about you from various third-party sources, including: (i) Technical data from analytics providers and advertising networks, such as Facebook. This data helps us analyze user behavior, improve our services, and optimize advertising campaigns. (ii) Identity and profile-related data and contact data from Service Professionals & Non-Professionals, publicly available sources, and other relevant entities. This information enhances the accuracy and completeness of your profile and helps facilitate effective connections between users. (iii) Personal data about you from our affiliate entities. This data sharing ensures consistent user experience across affiliated platforms and allows us to provide comprehensive services to our users.

4. HOW DO WE USE YOUR PERSONAL DATA? (a) We will only use your personal data in accordance with applicable laws. Our use of your personal data is based on various legal grounds, including the need to provide you with our Services, enable the use of Professional Services, and comply with legal obligations. We utilize your personal data for the following purposes: (i) Verification and Account Creation: We use your personal data to verify your identity, register you as a user, and create your user account on our Platform. (ii) Service Provision: We process your personal data to provide the Services to you. (iii) Professional Services: Your personal data enables us to facilitate the provision of Professional Services to you. (iv) Trend Monitoring and Personalization: We analyze data trends to personalize and enhance your user experience. (v) Service Improvement: Your information and feedback help us improve the functionality of our Services. (vi) Customer Support: We utilize your personal data to effectively respond to your Service requests and provide customer support. (vii) Transaction Tracking and Payments: Your personal data is used to track transactions and process payments. (viii) Notifications and Updates: We send periodic notifications to manage our relationship with you, including informing you of changes to the Services, providing information and updates related to the Services you have availed, and sharing occasional company news and updates. (ix) Professional Services Communication: We may send you information and updates related to the Professional Services you have availed. (x) Marketing and Advertising: Your personal data allows us to market and advertise the Services to you. (xi) Legal Compliance: We process your personal data to comply with legal obligations. (xii) Business Administration and Protection: Your personal data is used for troubleshooting, data analysis, system testing, and internal operations to administer and protect our business and the Services. (xiii) Business Improvement: We use your personal data to enhance our business and delivery models. (xiv) Contractual Obligations: Processing your personal data allows us to fulfill our obligations under any contractual arrangement we have with you. (xv) Terms Enforcement: We process personal data to enforce our Terms and Conditions. (xvi) Legal Defense: We may use your personal data to respond to court orders, establish or exercise our legal rights, or defend against legal claims. (b) By using our Services and creating an account on our Platform, you explicitly authorize us, along with our Service Professionals & Non-Professionals, associate partners, and affiliates, to contact you through various means, including email, phone, or other communication channels. This contact is essential for providing you with our Services, ensuring that you are informed about all the features of the Services, and facilitating related purposes. Rest assured that we handle your personal data responsibly and in accordance with applicable privacy laws and regulations. (c) You acknowledge and agree that any information related to you, whether directly provided by you or obtained indirectly (via the Services or otherwise), including personal correspondence like emails or instructions, may be collected, compiled, and shared by us. This is necessary to provide the Services to you effectively. The information may be shared with Service Professionals & Non-Professionals, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, auditors, and other entities within the CrowdSurf Services group. We take appropriate measures to ensure that your information is handled securely and in compliance with applicable privacy laws. (d) You acknowledge and agree that we may share your data without seeking your consent if required by law or by any court, government agency, or authority to disclose such information. These disclosures are made in good faith and based on the belief that it is reasonably necessary to enforce this Privacy Policy and the Terms and Conditions, or to comply with applicable laws and regulations. We prioritize transparency and lawful practices when disclosing information in such circumstances.

5. COOKIES (a) Cookies are small files that are transferred to your device's hard drive through your web browser, with your permission. They enable websites or service providers' systems to recognize your browser and capture and store certain information. Cookies play a vital role in enhancing user experience by allowing websites to remember your preferences, providing personalized content, and improving overall website functionality. They can also be used for tracking and analytics purposes to gather information about user interactions and behaviors on a website. (b) We utilize cookies to differentiate you from other users of the Platform, store and remember your preferences for future visits, track advertisements, and gather aggregate data about site traffic and interactions. This enables us to offer you a seamless user experience. Occasionally, we may engage third-party service providers to help us gain a better understanding of our site visitors. However, these service providers are strictly prohibited from using the collected information for any purpose other than assisting us in conducting and enhancing our business operations. Your privacy and the security of your information are of utmost importance to us. (c) Furthermore, while browsing certain pages of the Platform, you may come across cookies or similar devices placed by third parties. It is important to note that we do not have control over the use of cookies by these third parties. In instances where you send us personal correspondence, such as emails, or when other users or third parties send us correspondence regarding your activities or postings on the Platform, we may collect and store such information in a file specific to you. We handle this information with care and in accordance with our Privacy Policy to ensure the confidentiality and security of your personal data.

6. DISCLOSURES OF YOUR PERSONAL DATA (a) We may share your personal data with the following third parties for the purposes outlined in Section 4: (i) Service Professionals & Non-Professionals: We may share your personal data with Service Professionals & Non-Professionals to enable them to provide you with the Professional Services you have requested. (ii) Internal third parties: This refers to other companies within the CrowdSurf Services group of companies, with whom we may share your personal data as necessary. (iii) External third parties, including: - Trusted third parties: These are associate partners and service providers who assist us in delivering services on our behalf. They may include hosting and operating the Platform, providing marketing assistance, conducting business activities, processing payments, transmitting content, and delivering our Services to you. - Analytics service providers and advertising networks: We engage these providers to perform web analytics and improve the Platform. They may use cookies and similar technologies as part of their services. - Other registered users: We may disclose your personal data to other registered users on our Platform at your request or with your explicit consent. - Regulators and other bodies: We may share your personal data with regulators and other authorized bodies as required by law or regulation. (b) We have stringent requirements for all third parties that handle your personal data to ensure the security and lawful treatment of that data. We do not permit our third-party service providers to use your personal data for their own purposes. Instead, we only allow them to process your personal data for specific purposes and in accordance with our instructions. We enforce contractual obligations and take appropriate measures to ensure that your personal data is treated securely and in compliance with applicable laws and regulations. Your privacy and data protection are of utmost importance to us.

7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA (a) Access and Updating Your Personal Data: You acknowledge and warrant that all personal data provided to us is accurate, up-to-date, and true. We make every effort to provide you with the means to access and correct any inaccurate or incomplete data, subject to legal requirements. If you wish to obtain a copy of your personal data, you can request it by sending an email to privacy@crowdsurfservices.com. Please note that it may take up to 7 (seven) working days for CrowdSurf Services to respond to your request. (b) Opting-out of Marketing and Promotional Communications: We strive to provide you with the option to opt-out of receiving marketing and promotional communications via email. In these emails, you will find instructions on how to unsubscribe from such communications. You understand and acknowledge that it may take us up to 10 (ten) business days to process your opt-out request. However, please note that we may still send you emails pertaining to your user account or any Services you have requested or received from us. Rest assured that we respect your preferences and strive to ensure that our communications align with your choices.

8. DELETION OF ACCOUNT AND PERSONAL DATA (a) Account Deletion and Personal Data Removal: In addition to the provisions of the Terms and Conditions, you have the option to delete your account and request the removal of your personal data stored with CrowdSurf Services. To initiate this process, please send an email to privacy@crowdsurfservices.com. Please be aware that it may take up to 7 (seven) working days for CrowdSurf Services to process your request. Once your account is deleted, you will no longer have access to our Services. However, please note that transactional data related to your activities on the Platform will be retained in compliance with applicable laws and regulations.

9. TRANSFERS OF YOUR PERSONAL DATA (a) Compliance with Applicable Laws and Data Transfers: We adhere to applicable laws regarding the storage and transfer of personal data. As part of using our Services, the information and personal data you provide may be transferred to and stored in countries other than your own. This may occur if our servers are located in a different country or if any of our vendors, partners, or service providers operate in a different country than your own. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and regulations to safeguard the privacy and security of your personal data. (b) By submitting your information and personal data to us, you consent to the transfer, storage, and processing of such information and personal data in accordance with the description provided above. We prioritize the security and protection of your personal data and handle it in accordance with applicable privacy laws and regulations.

10. DATA SECURITY (a) We take the security of your personal data seriously and have implemented various security measures and privacy-protective features on our Platform. These measures include encryption, password protection, call masking, and physical security measures. Our aim is to safeguard your personal data from unauthorized access and disclosure. We adhere to the standards prescribed by applicable laws and regulations to ensure the protection and confidentiality of your personal data. (b) If you have set a password to access specific areas of the Services or Professional Services, it is your responsibility to keep it confidential and secure. We cannot be held responsible for any unauthorized use of your information or any consequences arising from lost, stolen, or compromised passwords. If you suspect that your password has been compromised in any way, please promptly notify us so that we can assist you in changing your password to maintain account security.

11. DATA RETENTION (a) You acknowledge and agree that we will retain and store your personal data for as long as it is necessary to fulfill the purposes stated in this Privacy Policy. Additionally, we may retain your personal data for a reasonable period following the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations. We ensure that the retention of your personal data is in accordance with applicable laws and regulations, and we take appropriate measures to safeguard its security and confidentiality during the retention period. (b) In certain situations, we may aggregate your personal data in a way that it no longer identifies you personally. This aggregated data may be used for research or statistical purposes indefinitely, without providing further notice to you. By anonymizing and aggregating the data, we ensure that your privacy is protected while still allowing us to derive insights and improve our services based on broader trends and patterns.

12. BUSINESS TRANSITIONS Yes, I understand that in the event of a business transition, such as a merger, acquisition, or sale of assets, your personal data may be transferred as part of the assets involved in the transaction. In such cases, we will take appropriate measures to ensure that the transfer of your personal data complies with applicable privacy laws and regulations, and that your personal data continues to be protected in accordance with this Privacy Policy. We will notify you of any significant changes regarding the ownership or control of your personal data, as well as any choices you may have regarding your personal data in such circumstances.

13. USER GENERATED CONTENT By posting content on our Platform, such as comments, feedback, pictures, or any other information, you understand and agree that such content will be available to all visitors of our Platform and may become public. It is important to note that we cannot control or prevent the use of such information in a manner that is contrary to this Privacy Policy, applicable laws, or your personal privacy. We hereby disclaim any liability, whether express or implied, in connection with such use of your posted content. Additionally, you agree to comply with all applicable laws regarding the content you upload or share on our Platform. You understand and acknowledge that you are solely responsible for any information you publish on our Platform that violates applicable laws. We encourage you to exercise caution and discretion when posting content on our Platform to protect your personal privacy and comply with legal obligations.

14. UPDATES TO THIS POLICY (a) We reserve the right to periodically update this Policy. In the event of any changes, we will post the revised Policy on the Platform or communicate it to you through other means, such as email. By continuing to use our Platform after such notice, you consent to the updates made to this Policy to the extent permitted under applicable law. We encourage you to review this Policy regularly to stay informed about our privacy practices and any updates that may affect you. (b) We strongly recommend that you regularly review this Policy to stay informed about our current privacy practices. By doing so, you can stay updated on any changes or modifications that may affect how your personal data is collected, used, and protected. Your continued use of our Platform following any updates to this Policy signifies your acceptance of the revised terms and your understanding of our privacy practices.

15. GRIEVANCE OFFICER If you have any questions, concerns, or feedback regarding this Policy, the processing of your personal data, or any other related matters, please feel free to contact us at privacy@crowdsurfservices.com. Additionally, you may reach out to our designated grievance officer for assistance. The contact details of the grievance officer will be provided below for your reference. We are committed to addressing your queries, grievances, and comments promptly and in accordance with applicable laws and regulations.

Name: Ajeet Rathod Designation: COO & CFO Email: ajeetrathod@crowdsurfservices.com

By accessing, using, or interacting with our Platform or availing our Services, you are consenting to the collection and processing of your personal data as described in this Privacy Policy. We encourage you to read this Policy carefully to understand our practices and how your personal data is used.

Should you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us through the contact information provided at the end of this document.

Contact Details Email: privacy@crowdsurfservices.com